Frequently Asked Questions

What exactly is a Concierge?

Think of us as Personal Assistants. You've probably thought, "If only I had an assistant I could..." Now you DO. Now you CAN. We can run errands, plan your kid's birthday party, reserve your hotel, airfare and broadway tickets for that trip to NYC, have your oil changed... Anything you need help with, that's what we are here for.

Who uses your services?

Anyone who doesn't have enough time in the day! Our services are ideal for busy executives, small business owners, single parents, dual-income families, new parents, retired or home-bound individuals or those caring for them, those recovering from surgeries or hospital stays... the list goes on and on. If you are stressed, have trouble keeping up with day-to-day obligations, find yourself running errands on your lunch break - you can use our services.

Are you bonded and insured?

Yes, we are!

What is included in your hourly rate?

Our hourly rate is for the time we put in for you. Purchases made on your behalf are payable immediately upon completion of our task, and of course we furnish receipts for your records. Normally we can make these purchases and get the reimbursement from you. If the amount is significant, we may request pre-payment. These aspects will be discussed and agreed prior to accepting your assignment.

What payment methods do you accept?

We accept cash, check and credit card (Visa, MasterCard, American Express and Discover). Credit card payments will incur a 3% fee and are processed through PayPal. No PayPal account is necessary.

How do I get started?

Contact Us! We will be happy to meet with you and discuss what services and options best suit your needs. Check out our "Contact Us" page - you can e-mail or use the contact form. You can also call or text us using the same phone number.

Do you have a referral program?

Absolutely! If you refer someone to us and they purchase time, you will receive an hour of time FREE. If they purchase a package of hours, we will give you the same package of time at half price. We will reward you for sending business our way!

Do you perform all services yourself?

In some cases we will coordinate vendors. For example, we don't provide baby-sitting services, but we will find the right, reliable service for you. We will discuss these details with you prior to accepting any assignment.